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Call center 'soft skill' training pays off for Motorola

Putting engineers through customer service training has paid off in higher customer satisfaction and faster call handle times for one Motorola division. (ARTICLE)


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Call center suite product directory: This product directory contains basic information about call center software vendors and products in the call center software market.

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CRM on demand cheat sheet: A CRM vendor short list: Use this list of on demand CRM vendors that offer CRM on demand and on premise packages to help during the evaluation process.

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Call center suite product directory
Use this product directory to evaluate call center suites and find the best call center software for your organization. Get vendor information, product names and websites, product descriptions and pricing details.

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MORE NEWS

Call center 'soft skill' training pays off for Motorola
Putting engineers through customer service training has paid off in higher customer satisfaction and faster call handle times for one Motorola division. (ARTICLE)

Understanding Session Initiation Protocol in today's call centers
Session Initiation Protocol (SIP) is being used effectively in some call centers, but if your call center is using products from multiple vendors, you may not be able to take advan... (COLUMN)

Oracle enhances Siebel CRM software, tinkers with gadgets
Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets. (ARTICLE)

What might a recession mean for CRM and Web 2.0?
With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects. (ARTICLE)

Salesforce.com developers getting social with Facebook apps for enterprise
Salesforce.com developers are creating Facebook apps for the enterprise. Learn what this means for the social networking site. (ARTICLE)

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